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Business Communication 

 

Course Fees 15000 INR Enroll Now

Features of Business Communication:

  • Clear
  • Concise
  • Correct
  • Courteous
  • Complete and to the point
  • Language has to be effective
  • Each country has their own set of norms concerning written or spoken communication


The WHO-WHY-WHAT-WHEN-HOW

  • Who are you communicating to?
  • Why are you communicating?
  • What needs saying?
  • When are you expecting action to be taken?
  • How will your communication benefit reader?

Course Details:

ModulesTopicContent
Module1Oral Communication
Introduction/Ice-Breaker
Clarity in speed - Suggestion,Opinion,Agree,Disagree
Listening Skill
Formal business discussions
Asking for clarification, giving advice
Talking about the past, requesting information
Body language (explain with demo facial expressions, gestures & postures. Best body language pointers)
Speech (using voice effectively- speech speed, pause, tone of voice, volume of voice)
Module2
Information HandlingWriting a Synopsis
Write a Summary, Understand Keywords
Paraphrasing
Mind-mapping- association theories, disassociation
Use of paraphrasing in listening
Module3
Functional GrammarTenses of the Verb
Subject-Verb Agreement
Prepositions of location and time
Module4
Misused WordsCommon errors
Homonyms
Organizing ContentThe process of flow
Structuring Ideas
Paraphrasing
Mind-mapping
Module5
E-MailWriting a SynopsisDiscuss Clarity, Redundancies (Repetitions)
E-mail structure
Different kinds of e-mails
Right Voice and Tone of e-mail
Components of an e-mail
Dos and Don'ts
Module6
Effective PowerpointsIdentifying the Content.
Structuring the Content
Getting the Design Right
Creating an Impact

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